Return & Shipping Policies
- Sale, discounted, special orders and holiday decorations and accessories are final sale and not eligible for returns or store credit.
- Jewelry, intimates, glasses, home goods and gift items are final sale. No exceptions.
- Returned items must be in the same condition in which they were received: unworn, unwashed, with receipt and tags.
- We are not responsible for misdirected orders if incorrect or outdated shipping information is provided.
Pick Up
For your convenience all pick up orders will be ready at our store in our store within 24-48 hours. You will receive a phone call once your order is ready for pick up.
Shipping
- Orders are processed within 1-3 business days, pending merchandise availability and credit card verification.
- Please note that our online inventory is pulled from our brick & mortar store and subject to availability.
- We do our best to fulfill all online orders and if an item is out-of-stock we will notify you as soon as possible.
- All orders are shipped from our Flagship store in Philadelphia PA, via UPS, within 48 hours.
Return Policy
Please note that due to the fact we are a small, women-owned business we can only offer store credit or exchange! Thank you for understanding.
In Store Purchase
Please return your item(s) within 14 days of purchasing. Items must be unworn with all original tags and accessories attached to receive any credit.
Sale, discounted items, swimwear, special orders and personalized items are FINAL SALE and are not eligible for an exchange or store credit.
Online Purchases
If you would like to make a return, please contact us via phone (215) 381-0582 or email Info@artisansontheavenue.com. If your order is eligible for a return, you will be issued a RA (Return Authorization) number. Please write this number on the outside of the package. Customers are responsible for return shipping costs and original shipping costs are non-refundable.
You need to return or exchange, please return your item(s) within 14 days of receiving them. Items must be unworn with all original tags and accessories attached.
Sale, discounted items, swimwear, special orders and personalized items are FINAL SALE and are not eligible for an exchange or store credit. We are not responsible for any damage that occurs in return shipping.
Thank you for supporting small businesses!
Address your return to:
Artisans on the Ave
8434 Germantown Ave
Philadelphia PA 19118